Retail Loss Prevention

[Бедеров Игорь Сергеевич]

Prevention of losses in retail chains. Safety and prevention of losses in stores (practical tips and guidelines). [ / SIZE] Loss statistics of retail chains: 45% - shoplifting, 30% - staff theft, 15% - administrative mistakes, 5% - supplier fraud. Organized crime groups pose the most serious danger to large chains and expensive stores, the purpose of which is the subsequent resale of stolen goods. Another source of loss is shoplifters. According to some reports, the thefts committed by this category of criminals account for about a third of losses in retail trade. However, the greatest damage to retailers (more than half of the losses) is caused by offenders from among the employees of the stores. The most common theft methods are prohibited cash transactions and the removal of goods without payment. The kidnappers give preference to goods of small or medium size, convenient for carrying out with a price suitable either for sale or for personal use, taking into account the increase of their own status. The construction of an effective security system for a shopping center includes: - physical security (PSC) that performs tasks in accordance with the terms of the current Agreement with the trading company; - the security service of the shopping center (or the apparatus of controllers, including hidden controllers); - a police unit serving a supermarket; - technical means of control and video surveillance. The ideal solution is a combination of theft prevention and the reliability of security mechanisms. The store should: Inform its customers about the presence of a security system; Prevent potential thief from committing theft; Inform customers about the real effectiveness of the installed system; Create conditions that make the theft process more difficult. GENERAL SAFETY MEASURES: 1. PLANNING OF PREMISES AND LAYOUT OF GOODS. The layout of the store and the location of the goods should provide the staff with the opportunity to effectively monitor customers. To do this, you need to carefully consider the placement of observation observation mirrors, reduce the number of exits, nooks and blind spots, provide good lighting, reduce the height of the shelves with the goods, shift the "hot" goods to more secure places. Warehouses should have sections for groups of goods, locked separately by financially responsible persons who have exercise control books. Risk products in the store premises should be located behind the counters, excluding the possibility of their being stolen by visitors. Particularly expensive products must be located behind glazed and key-locked windows. Optimization of the entire process in terms of loss prevention. 2. CONTROL OF GOODS TURNOVER. Director at any time should be able to get complete information about the location of the goods in the store and its quantity. Nothing pushes employees to theft so much as understanding flaws in accounting. The procedure for accounting for goods should facilitate the discovery of store thefts and the identification of thefts from them by official personnel. Notebooks for the movement of goods from the warehouse to the shelves, notebooks for ordered and received goods from the supplier, notebooks for sales, and notebooks for control and revision checks should be established and maintained. Duplicate receipts may be printed. Additional security measures - for example, reduce the number of accounts on which a single signature is sufficient, or introduce mandatory screening for all senior employees. 3. WORK WITH STAFF. Personnel should be trained in behavior in case of theft. When determining suitable candidates for a vacant seat, a predisposition to theft is tested. The contract spells out the measures and penalties for theft. Honest work is promoted among employees. Inclusion of material responsibility and the appointment of financially responsible persons. Personnel motivation measures. The implementation of the principle "I do not want to pay for others out of my pocket" from the Soviet era continues to play a prominent role in preventing indifference and mutual responsibility. Payment of salary with the inclusion of bonuses and allowances for the volume of work and bonuses for observing working conditions at the enterprise. Numerous studies show that staff incentives are one of the most effective ways to reduce losses in a trading company. Use of unspoken sources of information. It is required to develop an appropriate corporate policy and bring it to the attention of employees, as well as a firm intention to dismiss violators or report these cases to the police. employees should be able to directly report theft to senior management. Moreover, this method works most effectively provided that the informant has the right to remain anonymous. The introduction of a payment system that implies the possibility of accumulating part of the salary or bonus - in case of dismissal at will, a part of the accumulated money is paid, in case of dismissal under the article - the employee deprives all bonuses earned for several years. 4. USE OF OBSERVING MEANS. Having determined the hardly visible areas of the sales area, install viewing mirrors - they will help store personnel to control the actions of customers. It is also important that the buyer with malicious intent, upon seeing the mirror, will think about the appropriateness of theft in this store. Video surveillance of the trading floor (including hidden) Allows you to control suspicious buyers, the actions of staff after hours. Video surveillance of personnel (including hidden) will allow you to control the actions of personnel in the office premises. 5. USE OF SECURITY SYSTEMS. MARKING OF GOODS. Electronic anti-theft systems - goods located in the hall are marked with one-time protective labels or plastic reusable tags. These protective tags, falling into the space between the antennas, cause a "disturbance" of the field. The antennas emit a sound signal, which indicates the illegal removal of goods from the trading floor. There are three technologies used in such equipment; radio frequency, electromagnetic and acoustomagnetic. There is also the latest technology: a digital video monitoring system for controlling cash registers. Here, the accounting document (cash receipt) is combined with a digital video image of the cashier’s actions in real time. 6. PREVENTIVE MEASURES . When hiring, to warn the applicant for the vacancy that the employee caught in theft is immediately dismissed with all the ensuing consequences. An effective method may turn out to be a warning about the functional capabilities of video monitoring systems and electronic protection. Placement in stores of announcements of ongoing video surveillance. Installation of imitations of video cameras. Isolation of groups of risk products and their periodic check for availability. Inclusion of full personnel responsibility. Appointment of financially responsible persons for groups of goods or premises. The inevitability of punishment. Any incident, any shortage should be considered as an emergency. 7. VERIFICATION MEASURES. Personnel inspection at the exit from work. So, for example, you can let people in through the service entrance in the morning, and at the end of the shift, release them through the system of protecting goods from theft - without fail. Service level checks using the mystic shopper method. Carrying out audits and checks: the presence of one group of goods according to the list. Observation of a sharp increase in staff income or expenses. Inspection measures (inventory, revisions, reconciliations, etc.) should be carried out periodically and suddenly, throughout the store and in individual sections and product groups. Anti-theft technique - “test purchases”. Warn cashiers that they will be made, for example, every hour. Then a person who is not familiar to the cashier — the “controller” - picks up the shopping cart and enters the queue at the cashier, watching from the side how the cashier works.

 

[Матушкин Андрей Николаевич]

Thank. Links to useful sites should not be active, otherwise: first we delete articles when the user repeats.

 

[Частный детектив. Мезрин. Севастополь.]

I could tell a lot about the organization of the security service and the regime of the trading platform. I spent three years at one of the objects of the largest trading network in Ukraine. There were a 36-store market, my own manufactures and workshops. Over 500 employees. The whole kitchen went from the Security Inspector to the shift supervisor, the head of the video control group, deputy head of the SB. He left when he repeatedly recorded the facts of the goods being taken out by the SAMB head and his approximate licks. And the sales girls were fired without salary for intentionally mis-sticking the goods. there stikirovku, Man trainee for three candy in his pocket uvolili.Na post "tehzona" found at the exit from the trading floor. Where's the justice? So, if you have questions, please contact. I studied not by the training manual, but in my own skin. Plus confirmation of qualification in Kiev.

 

[Бедеров Игорь Сергеевич]

[quote = "Mezrin"] He left when he repeatedly recorded the facts of the removal of goods by the Head of the Security Council and his closest licks. And the sales girls were fired without salary for deliberately mis-sticking the goods. [/quote]

It always is. While working in such an organization, I immediately inquired of the head of those persons who should not be persecuted. But, all the same, he was collecting dirt on them. For the future.