Complaints about the actions of collectors can be submitted online.

[НСК-СБ]

Complaints about the actions of collectors can be submitted online.
02/15/2018 / Inna Mordasova

Maintaining a state register of collectors and monitoring their activities is now an obligation on the FSF. The FSSP will need to keep an eye on so many aspects of the work of claimants. So collectors should not name the debtor more than 1 time per day, 2 times a week, and only 8 times a month.

And in terms of sending “SMS-happiness” restrictions are also set, they can not be sent more than 2 pieces in a day, 4 pieces in 1 week and no more than 16 pieces in 1 month. Collectors are allowed to meet with the debtor no more than 1 time during the week.

The problem of exercising control functions over the activities of collectors is indeed extremely urgent, since the latter very often do not comply with the rules of work prescribed by law. As evidenced by the huge number of complaints received by the FSSP. Such complaints, upon receipt of the FSSP, are subject to verification of the information indicated in them. And if during the inspection facts of violation of the norms of the legislation governing the activities of recoverers are established, an administrative protocol will be drawn up on them. Which then goes to court for consideration.
How citizens will be able to file a complaint against presumptuous collectors.

If you doubt the legality of the actions seized on you by collection agencies, you have the right to report this to the FSSP.

Here are some ways:

1.Telephone of trust.
This option can be called the simplest and most affordable. The necessary phone numbers are freely available on the website of the FSSP service, personally we recommend that you contact the FSSP territorial unit immediately. However, you must contact the unit serving the place of registration of the collector. For this purpose, you should also go to the FSSP website, where in the “territorial bodies” section you can find the numbers of the helplines you need for the unit.

2. In the online mode using the electronic form of appeal.
To realize this opportunity, you also need to go to the FSSP website, where in the “appeal” section you will find this form. Information that will need to be indicated when filling out the form: name of the applicant, address of registration, marking the type of appeal “complaint”, specify the unit that should consider the complaint. Then you need to specify a brief plot of the claim and if you have documents confirming your case, they must be attached to the complaint.

Terms of registration and consideration of complaints
Registration of complaints received by the FSSP should be carried out within three days after their receipt. For consideration of complaints received, the FSSP has 30 days after the registration of the complaint. It should be noted that in extreme cases a complaint can be considered for more than 30 days provided.
Complaints about the actions of collectors can be submitted online.

 

[Патрушев Михаил Владимирович]

Complaints about the actions of collectors can be submitted online.
02/15/2018 / Inna Mordasova

Maintaining a state register of collectors and monitoring their activities is now an obligation on the FSF. The FSSP will need to keep an eye on so many aspects of the work of claimants. So collectors should not name the debtor more than 1 time per day, 2 times a week, and only 8 times a month.

And in terms of sending “SMS-happiness” restrictions are also set, they can not be sent more than 2 pieces in a day, 4 pieces in 1 week and no more than 16 pieces in 1 month. Collectors are allowed to meet with the debtor no more than 1 time during the week.

The problem of exercising control functions over the activities of collectors is indeed extremely urgent, since the latter very often do not comply with the rules of work prescribed by law. As evidenced by the huge number of complaints received by the FSSP. Such complaints, upon receipt of the FSSP, are subject to verification of the information indicated in them. And if during the inspection facts of violation of the norms of the legislation governing the activities of recoverers are established, an administrative protocol will be drawn up on them. Which then goes to court for consideration.
How citizens will be able to file a complaint against presumptuous collectors.

If you doubt the legality of the actions seized on you by collection agencies, you have the right to report this to the FSSP.

Here are some ways:

1.Telephone of trust.
This option can be called the simplest and most affordable. The necessary phone numbers are freely available on the website of the FSSP service, personally we recommend that you contact the FSSP territorial unit immediately. However, you must contact the unit serving the place of registration of the collector. For this purpose, you should also go to the FSSP website, where in the “territorial bodies” section you can find the numbers of the helplines you need for the unit.

2. In the online mode using the electronic form of appeal.
To realize this opportunity, you also need to go to the FSSP website, where in the “appeal” section you will find this form. Information that will need to be indicated when filling out the form: name of the applicant, address of registration, marking the type of appeal “complaint”, specify the unit that should consider the complaint. Then you need to specify a brief plot of the claim and if you have documents confirming your case, they must be attached to the complaint.

Terms of registration and consideration of complaints
Registration of complaints received by the FSSP should be carried out within three days after their receipt. For consideration of complaints received, the FSSP has 30 days after the registration of the complaint. It should be noted that in extreme cases a complaint can be considered for more than 30 days provided.
Complaints about the actions of collectors can be submitted online.

Let's see how this measure will work in real life ..........!