A little bit about the work of the collector. part 1

[Детективное агентство Симферополь]

"Some of these symbols of authority invariably encourage us to make concessions in the absence of real authority. These symbols are often used by those" compliance professionals "who are not really authorities. For example, virtuoso communicators create a" cloud of authority "around themselves from titles, personal items and clothing. They usually get out of the luxury car with an important appearance, elegantly dressed, and present themselves to their supposed "victim" by doctors, judges, professors or special representatives of such and such. They understand that such equipment increases their chances of success "
R. Cialdini (psychologist)


Bank of successful and prohibited collector phrases in direct contact with the debtor:

"Prohibited Phrases":

- It's your problems!
- this is not our problem / we do not care / it does not concern me
- I do not have the opportunity to spend so much time on you
- well, do not pay, this is your right
- why didn’t you pay?
- Can you Ivan Ivanovich? It bothers you ... Could you ...
- You are welcome! And thank you! Not at all! And so on. (at the end of the conversation)
- Your duty is approximately ... Well, I don’t know ...
- Your fines are dropping ... The meter has already turned on (categorically prohibited !!!)
- I want to tell you honestly ... You're an adult! You must know! In general, so ... In short! As if ... etc. (parasite words)
- Excuse me, please ... Good? (At the end of the conversation) - these phrases cross out the significance of the conversation, introducing an element of fawning
- Let's look at it soberly.
- Words with diminutive suffixes
- and etc.

"Good phrases":

- Let's talk to the point. I am limited in time. (not to allow the debtor to divert the conversation from the specific essence of the issue)
- What prevented you from paying?
- Invite Ivan Ivanovich!
- All the best! Bye! (at the end of the conversation)
- I must warn you that ...!
- Your debt is .... rub. When will you pay it today or tomorrow?
“We cannot give you so much time!”
- I want you to know about the further development of events in case of non-payment ...
- Interruption of unnecessary conversations when communicating with relatives: We will discuss the issue only with Ivan Ivanovich!
- and etc.

At the end of each conversation necessarily summarizing conversation!

 

[Детективное агентство ИКС-Инфо.]

For all questions to Nail, please !!!
In the wreck .... oh ... he is SPECIAL;;: lol:: lol:
Airborne Forces - a good school: lol:: lol: