Consumer Tips

[Юридическая Компания Лидер]

Consumer Tips

FIRST BOOK: It is always necessary to keep documents confirming the fact of sale, provision of services, etc.

These can be contracts, receipts, checks, tokens, acts of work performed, certificates of business entities, rules, for example, insurance policies, advertising promises in newspapers, booklets, photographs, video frames, recording on a voice recorder, medical documents, prescriptions, etc. d. Of the documents that you are in paper form, you should definitely make photocopies.
The more such documentary evidence you have, the more likely you are to have success in asserting your consumer rights in case of violation.
If your consumer rights are violated - Immediately you need to write a statement of claim for violation with the requirement to restore the right to the head of the violating organization (store director, company leader, etc.) or to the name of a private entrepreneur.

-The application must be written in duplicate;
-Transmit the application to the violator and ask for a delivery note (in the office, secretary, persons, etc.), namely:
the incoming number, date, last name and position of the person who accepted the document, and (preferably) the stamp or seal of this organization;
-In case of refusal to accept the application or providing confirmation of its receipt (do not make a mark, but promise
to understand), it is necessary to send this statement to this address by mail, with a notification of delivery.

If the statement of violation of rights was not accepted and / or considered, the answer was not provided or the answer turned out to be negative, unreasonable and illegal, and the negotiations with the management of the institution did not lead to the renewal of the violated consumer right and satisfaction of your requirements, it is necessary to write a complaint to the GOVERNANCE BY CASES OF PROTECTION OF CONSUMER RIGHTS, which is in any regional city of Ukraine. This complaint, like all other complaints, must be prepared and presented in accordance with the golden rule above.

If the complaint to the Consumer Protection Agency was not satisfied, and you were given a written response, according to which this state body could not help restore your consumer rights and force the violator to satisfy consumer requirements, you can go to court. The statement of claim in this case is not paid by the court fee. However, before going to court, I recommend that you contact a lawyer. The lawyer must review all case materials, arguments, witness testimonies, etc. are possible. And if a legal specialist confirms the fact of violation of legal rights and the availability of all necessary evidence, you can go to court.
Keep in mind that litigation is not one day. Given all the "FOR" and "AGAINST", contact the court.

Compensation for non-pecuniary damage: Ukrainian law provides for the right to compensation for non-pecuniary damage. Use of this right must be reasonable, without abusing it.
According to Article 1167 of the Civil Code of Ukraine “non-pecuniary damage caused to an individual or legal entity by unlawful decisions, actions or inaction is compensated by the person who caused it, if he is guilty, except as otherwise provided by law.”
The amount of non-pecuniary damage that can be paid is not regulated by law - there is neither its minimum nor its maximum, so you set the amount of money yourself, but the amount of this amount must be reasonable and justified.
The list of suffering and losses that the injured consumer indicates in his statements, complaints, lawsuits to the court will need to be proved.

 

[Патрушев Михаил Владимирович]

Thank!

 

[Турабян Владимир]

THANKS, WE WILL KNOW!

 

[Дмитрий ЦЭББ Калининград]

Thanks for the stuff!

 

[Андрей Захаров]

Thank you))) Interesting)))

 

[Плотников Юрий Михайлович]

Thank!

 

[cobradet]

Badagar

 

[Частный детектив Киров]

Thank!

 

[Краев Евгений Леонидович]

Thanks, interesting!